For help and advice:   0800 8620158   info@low-cost-funeral.co.uk

Employment

Low Cost Funeral Ltd has a vacancy for an Administrator.

Reporting to the LCF Office Manager, the job holder will:

  • Pursue all new Pre-paid Funeral Plan leads and enquiries by email, telephone and liaise with the applicant confirming they have received the information and discuss any queries or questions they may have.
  • Ensure low cost funerals pre-paid plans are arranged in accordance with the clients’ wishes and that all relevant paperwork is completed and procedures are followed.
  • To assist with “At need” enquiries and administrative duties as required and including the arrangement of funerals direct with a client and the arrangement of contract funeral services from our partnered organisations.
  • Occasionally, to perform other duties or tasks as may be reasonably requested by the Low Cost Funerals.

Candidate Profile:

  • Good communications skills.
  • Ability to empathise with and show respect to clients at all times.
  • Ability to work effectively as part of a team.
  • Excellent sales skills and a proven track record in direct sales.
  • Excellent client service skills.
  • To be organised, able to work under pressure, under minimal supervision.
  • To be trustworthy and honest as this post may involve cash handling.
  • A full driving licence is desirable.

Experience Requirements

Sales / Marketing
Minimum 2 years Sales / Marketing experience.

Administration
Minimum 2 years Administration experience

IT Skills
Moderate / high level Excel
Administration Package experience (preferably bespoke)

Accounting
Some accounting experience would be desirable.

Teamwork / Communication
Works well as part of team;
Ability to effectively communicate, both verbal & written;
Displays empathy and diplomacy.

Customer Relationship Management
Good communication skills & adapts style of communication to customer;
Good understanding of the importance of high standards and service;

Delivery
Ensures health and safety procedures are met;
Understanding of legal requirements.

Education Qualifications
GCSE level of education especially in English and Mathematics.

Job Type

Full-time

Salary

£23,000

Please apply by sending a copy of your CV to jpeirson@memoria.org.uk