Financial Conduct Authority Application Update

We are delighted to share that the Financial Conduct Authority (FCA) have updated our application status to ‘intending to authorise’. Read more here.

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For help and advice call 0800 862 0150 info@low-cost-funeral.co.uk

Complaint Process   

For help and advice call 0800 862 0150 info@low-cost-funeral.co.uk

At Affordable Funerals l we are committed to providing you with a high standard, quality service.  We appreciate however that, on occasion, our service may not meet your expectations. 

We welcome your comments and would like you to let us know if you feel we have failed in any aspect of our service, and we will do our very best to resolve the issue.  We continually work on improving our standards and your feedback helps us to identify problems and ensure we able to offer the best service possible.    

If you do have any concerns, it may be helpful to contact the colleague who has been overseeing your arrangement as they may be able to offer a resolution. 

Please be aware that any concern raised will be actioned promptly in the strictest confidence, with a full investigation being carried out.  At no time will your grievance affect how you are treated by our colleagues. 

Should you wish to make a formal complaint then please contact: 

Telephone: Office Manager: Wendy Smith 0800 862 0150 Monday-Friday 8am-6pm  

Email address: info@low-cost-funeral.co.uk 

Or write to: FAO Management Team, Affordable Funerals, The Pool House, Bicester Road, Oxfordshire OX27 9BS  
 

On receipt of your complaint: 

·        A member of our team will contact you directly and attempt to address your concerns. 

·        Your complaint will be logged. 

·        We will send you written acknowledgement within 3 days of receipt of your complaint. 

·        Our management team will investigate your complaint promptly and thoroughly.  This will usually entail talking to colleagues with whom you have had contact. 

·        A manager will telephone you to discuss and hopefully resolve your complaint. 

·        You will receive a written response to your complaint within 21 days of the acknowledgement letter being sent.